Shipping & Delivery Policy

Digital Services and Subscriptions

Access to Theta ERP and digital products is delivered by email to the address on your order, within 24 hours of payment confirmation. No physical shipping applies.

Servers and Hosting

• Standard virtual servers: provisioned within 24–48 hours of payment.
• Bare metal and custom builds: provisioned within 3–7 business days.
• Login credentials are delivered securely by email.

Hardware Shipping

• In-stock items are dispatched within 2–5 business days of payment confirmation.
• Delivery within Bamenda and major Cameroonian cities typically takes 1–3 business days after dispatch; other regions and international destinations take longer and are quoted at checkout.
• Shipping costs are calculated at checkout based on destination, weight and service level and are shown before payment.
• A tracking reference is provided for every shipment.
• Customers may also collect orders from our Bamenda office by arrangement.

Receiving Your Order

Please inspect your delivery on arrival and report any visible damage or missing items within 48 hours. Risk passes to you upon delivery. Customs duties and import taxes for international orders are the responsibility of the recipient unless agreed otherwise.